WORKFLOW AUTOMATION
Automation Engine
This page is ready for future SLA rules, escalations, and macros.
Suggested Rules
Escalate critical tickets after 15 minutes without assignment
Trigger notification to on-call agents and team lead.
Apply billing macro to invoice-related tickets
Pre-fill tags, status, and response template based on department.
Install Dependencies
The installer is already wired to create the core schema these workflow features will depend on.
Run install.php