SECURITY SETTINGS
Roles & Permissions
This screen is based on the stitched permission matrix and gives us a natural place to add real ACL data once we extend the schema.
| Role | Ticket Access | User Management | Settings Access |
|---|---|---|---|
| Admin | Full | Full | Full |
| Agent | Manage | Read | Limited |
| Customer | Own Only | Self | None |
Current Schema Gap
We currently store a simple `role` field on `users`. If you want true per-permission control, the next backend step is adding `roles`, `permissions`, and `role_permissions` tables.
Good Future Stitch Screen
A dedicated "Create/Edit Role" modal or page would pair nicely with this matrix if you want customizable roles beyond admin, agent, and customer.