SYSTEM SETTINGS
Service Level Agreements
This page comes from the new SLA configuration design and is ready for future policy persistence.
Global Business Hours
Time Zone
Europe/Zurich
Coverage
Monday to Friday, 08:00-18:00
Active Policies
Critical Incidents
Coverage: 24/7
Response 15 min
Resolution 4 hours
High Priority Requests
Coverage: Business Hours
Response 1 hour
Resolution 8 hours
Standard Support
Coverage: Business Hours
Response 4 hours
Resolution 2 business days